Legal Information

• Legal Business Name: Roxanna Optometry
• Operating Brand: ProEyeExam
• E-commerce Website: Store.ProEyeExam.com
• Main Website: ProEyeExam.com
• Owner: Dr. Roxanna Gangi

By using this Website, you confirm that you are the age of majority in your province or territory of residence and have the legal capacity to enter into a binding agreement.

You agree to use this Website only for lawful purposes and in accordance with these Terms.

Store.ProEyeExam.com offers eye-care products, wellness products, accessories, nutritional supplements, electronic wellness devices, and related products selected or recommended by ProEyeExam.

Product availability is subject to change without notice.

Although we make every effort to display products, colours, packaging, specifications, and descriptions accurately, slight variations may occur due to manufacturer updates or display settings.

All prices displayed on this Website are in Canadian Dollars (CAD) unless otherwise stated.

Applicable taxes are calculated during checkout according to the shipping destination and applicable Canadian tax regulations.

Prices may change at any time without prior notice.

If an obvious pricing error occurs, we reserve the right to cancel the order and issue a full refund.

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Product unavailability
• Payment authorization failure
• Pricing or typographical errors
• Suspected fraud
• Abuse of promotions or discounts
• Any other legitimate business reason

If payment has already been processed, an appropriate refund will be issued.

We accept approved payment methods displayed during checkout, including major credit cards and other supported payment providers.

Payments are processed securely through trusted third-party payment processors.

We do not store complete payment card information on our servers.

Shipping is currently available within Canada unless otherwise specified.

Orders are processed as quickly as possible and are typically shipped immediately or within five (5) business days, depending on inventory availability, order volume, and operational requirements.

Delivery times are estimates provided by shipping carriers and are not guaranteed.

Customers will receive shipment tracking whenever available.

Additional information regarding shipping is available in our separate Shipping Policy.

Returns, refunds and product warranties are governed by our separate Refund & Return Policy and Warranty Policy, which form part of these Terms & Conditions.

Customers are encouraged to review these policies before placing an order.

Products sold through Store.ProEyeExam.com are intended to support eye health and general wellness.

Unless specifically stated, products sold on this Website are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on this Website is for educational and informational purposes only and should not replace professional medical advice, diagnosis, or treatment.

Always consult an appropriate healthcare professional regarding any medical concerns.

If you believe you are experiencing a medical emergency, seek immediate medical attention.

We make every reasonable effort to ensure product descriptions, ingredients, specifications, compatibility information, and images are accurate.

However, manufacturers may update formulations, packaging, or product specifications without prior notice.

Customers should always review product packaging and instructions before use.

All content available on this Website, including but not limited to:

• logos
• trademarks
• graphics
• photographs
• product descriptions
• website design
• icons
• text
• downloadable materials

is owned by Roxanna Optometry, its licensors, or the respective rights holders and is protected by Canadian and international intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

To the fullest extent permitted by law, Roxanna Optometry, ProEyeExam, its owners, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this Website or any products purchased through it.

Our maximum liability shall not exceed the purchase price of the applicable product.

Nothing in these Terms limits rights that cannot legally be excluded under applicable Canadian consumer protection legislation.

We shall not be responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:

• severe weather
• natural disasters
• labour disputes
• transportation interruptions
• government actions
• pandemics
• power outages
• internet failures
• supplier shortages

Your privacy is important to us.

The collection, storage, and use of your personal information are governed by our Privacy Policy, which forms part of these Terms & Conditions.

By using this Website, you consent to the practices described in our Privacy Policy.

We reserve the right to modify these Terms & Conditions at any time without prior notice.

The revised version becomes effective immediately upon publication on this Website.

Continued use of the Website after changes have been posted constitutes acceptance of the revised Terms.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

If you have questions regarding these Terms & Conditions, please contact us:

Roxanna Optometry — Store.ProEyeExam.com

Email: drroxannagangi@proeyeexam.com

We will make every reasonable effort to respond to your inquiry as promptly as possible.

Depending on how you use our website, we may collect:

Personal Information

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order history
• Payment confirmation information
• Marketing preferences

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on our website
• Referral source
• Cookie information

We use your information to:

• Process and fulfill orders.
• Verify payments.
• Provide customer support.
• Respond to inquiries.
• Communicate order updates.
• Deliver promotional emails when consent has been provided.
• Improve our website and customer experience.
• Prevent fraud and unauthorized transactions.
• Meet legal and regulatory obligations.

We only collect information reasonably necessary for these purposes.

With your consent, we may send newsletters, product announcements, promotions, educational content, and special offers.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Opting out of marketing emails will not affect transactional emails related to your orders.

Payments are processed through trusted third-party payment providers.

Store.ProEyeExam.com does not store complete credit card numbers or payment credentials on its own servers.

All payment information is handled using industry-standard security measures provided by our payment partners.

Our website uses cookies and similar technologies to:

• Remember your preferences.
• Improve website functionality.
• Analyze website traffic.
• Measure marketing effectiveness.
• Enhance your shopping experience.

You may disable cookies through your browser settings; however, certain website features may no longer function properly.

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third parties only when necessary to operate our business, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Email marketing platforms
• Analytics providers
• Fraud prevention services

These providers receive only the information necessary to perform their services and are expected to protect your information appropriately.

We retain personal information only for as long as reasonably necessary to:

• Complete transactions.
• Maintain business records.
• Meet legal, tax, accounting, and regulatory obligations.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it is securely deleted or anonymized where appropriate.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Depending on applicable Canadian privacy legislation, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Withdraw consent where applicable.
• Request deletion of information where legally permitted.
• Request information regarding how your data is used.

Requests may be submitted using the contact information provided below.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children through our online store.

Parents or guardians who believe a child has submitted personal information may contact us to request its removal where appropriate.

We may update this Privacy Policy periodically.

Changes become effective immediately upon publication on Store.ProEyeExam.com.

The “Last Updated” date at the top of this document will always indicate the most recent revision.

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Roxanna Optometry — Store.ProEyeExam.com

Email: drroxannagangi@proeyeexam.com

This Privacy Policy applies exclusively to Store.ProEyeExam.com and governs purchases made through the online store.

We currently ship within Canada.

At this time, international shipping is not available unless otherwise announced on our website.

Orders are processed as quickly as possible after payment has been successfully authorized.

Most orders are processed immediately or within five (5) business days, depending on inventory availability, order volume, weekends, statutory holidays, and operational requirements.

Business days are Monday through Friday, excluding Ontario statutory holidays.

Submitting an order does not guarantee same-day shipment.

Orders are shipped using reputable Canadian shipping carriers selected by ProEyeExam.

The shipping carrier may vary depending on:

• Delivery destination
• Package size
• Shipping service selected
• Operational requirements

Shipping charges are calculated during checkout.

From time to time, Store.ProEyeExam.com may offer promotional shipping rates or free shipping on qualifying orders.

Unless otherwise stated, shipping charges are non-refundable once an order has been shipped.

Orders that meet the advertised minimum purchase amount qualify for free standard shipping within eligible Canadian destinations.

If part of an order is returned and the remaining order no longer qualifies for free shipping, the original shipping cost may be deducted from the refund where permitted by law.

When available, customers will receive a shipping confirmation email containing tracking information after the order has been dispatched.

Tracking updates are provided directly by the shipping carrier.

Estimated delivery times begin after an order has been shipped.

Delivery times vary depending on:

• Province or territory
• Weather conditions
• Carrier delays
• Seasonal demand
• Remote delivery locations

Delivery estimates are provided for convenience only and are not guaranteed.

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

Store.ProEyeExam.com is not responsible for delays, additional shipping charges, or failed deliveries resulting from incorrect or incomplete shipping information supplied by the customer.

If your shipment is delayed, appears lost, or arrives damaged, please contact us as soon as reasonably possible.

We will work with the shipping carrier to investigate the issue and assist in reaching a satisfactory resolution whenever possible.

Claims involving shipping carriers may require additional processing time.

Packages returned to us because they were refused, unclaimed, or addressed incorrectly may be subject to additional shipping charges before being reshipped.

If a refund is requested instead of reshipment, original shipping costs and any return shipping charges incurred may be deducted where permitted by law.

We recommend inspecting your order promptly upon delivery.

If an item is missing, damaged, or incorrect, please notify us as soon as possible and include your order number along with photographs of the product and packaging where applicable.

Prompt notification helps us resolve shipping issues more efficiently.

Certain products may be subject to shipping restrictions based on applicable laws, regulations, or carrier policies.

We reserve the right to decline shipment of products where shipping is prohibited or impractical.

We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather
• Natural disasters
• Labour disruptions
• Transportation interruptions
• Customs or government actions
• Public emergencies
• Carrier delays
• Supply chain disruptions

If you have questions regarding shipping or your order, please contact:

Roxanna Optometry — Store.ProEyeExam.com

Email: drroxannagangi@proeyeexam.com

Please include your order number whenever possible so we can assist you more efficiently.

This Shipping Policy applies exclusively to purchases made through Store.ProEyeExam.com.

It does not apply to eye examinations, professional services, consultations, or purchases made directly through ProEyeExam clinics unless expressly stated otherwise.

Most products purchased from Store.ProEyeExam.com may be returned within 30 days of delivery.

To qualify for a refund, eligible products must:

• Be unused and unopened;
• Be in their original condition;
• Be returned in the original packaging;
• Include all original components and accessories where applicable.

Eligible returns approved after inspection will be refunded to the original payment method.

Electronic wellness devices may be returned within 30 days of delivery, even if the original packaging has been opened, provided that:

• The device is returned in like-new condition;
• It shows no signs of misuse, abuse, accidental damage, or excessive wear;
• All original accessories, manuals, inserts, charging cables, and packaging are included;
• The product passes inspection upon return.

We reserve the right to refuse a refund or issue a partial refund if the returned product is incomplete, damaged, or has been used beyond reasonable inspection.

For health, hygiene, and safety reasons, the following products cannot be returned once opened:

• Eye drops;
• Cosmetic products;
• Personal care products;
• Heated eye masks and similar hygiene-related wellness products;
• Any other product that cannot be safely resold after opening.

If these products remain unopened and in their original packaging, they may be returned within the standard 30-day return period.

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as reasonably possible.

Please include:

• Your order number;
• A brief description of the issue;
• Photographs of the product;
• Photographs of the shipping package if applicable.

We will review the claim promptly and arrange a replacement, exchange, or refund where appropriate.

If you believe a product has a manufacturing defect or quality issue, please contact us before contacting the manufacturer.

Our customer support team will review the issue and assist you throughout the warranty or manufacturer claims process where applicable.

To request a return or refund, please email: drroxannagangi@proeyeexam.com

Please include:

• Your full name;
• Your order number;
• The reason for your return;
• Photographs if the product is damaged or defective.

Our team will review your request and provide return instructions if your return is eligible.

Returns sent without prior authorization may be refused.

If the return is due to a change of mind or customer preference, the customer is responsible for return shipping costs.

If the return is the result of:

• a defective product;
• shipping damage;
• an incorrect item sent by us; or
• another error on our part,

Store.ProEyeExam.com will cover the reasonable cost of return shipping.

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds are generally processed within 5–10 business days.

Depending on your financial institution, additional time may be required before the refund appears on your account.

Refunds will be issued using the original payment method whenever possible.

Where inventory is available, we may offer an exchange instead of a refund for eligible products.

If the requested replacement is unavailable, a refund may be issued instead.

We reserve the right to refuse returns that:

• Fall outside the stated return period;
• Do not meet the eligibility requirements;
• Show evidence of misuse or abuse;
• Are returned without authorization;
• Are missing original components or accessories;
• Are otherwise inconsistent with this policy.

If you experience a problem with your order, we encourage you to contact us first.

Our goal is to resolve concerns quickly and fairly before a payment dispute becomes necessary.

Submitting an unnecessary or fraudulent chargeback may delay the resolution process.

Nothing in this Refund & Return Policy limits or excludes any consumer rights that cannot legally be waived under applicable Canadian consumer protection legislation.

If you have questions regarding returns or refunds, please contact:

Roxanna Optometry — Store.ProEyeExam.com

Email: drroxannagangi@proeyeexam.com

Please include your order number in all correspondence so we can assist you as quickly as possible.

This Refund & Return Policy applies exclusively to purchases made through Store.ProEyeExam.com.

It does not apply to eye examinations, professional services, consultations, or purchases made directly through ProEyeExam clinics unless expressly stated otherwise.

Certain products sold through Store.ProEyeExam.com are covered by a manufacturer’s warranty against defects in materials or workmanship.

Warranty coverage varies depending on the product and manufacturer.

Unless otherwise stated on the individual product page, eligible electronic devices sold through Store.ProEyeExam.com include a one (1) year limited manufacturer’s warranty covering manufacturing defects that occur during normal household use.

Where a product page specifies a different warranty period, the warranty stated on that product page shall take precedence over this general Warranty Policy.

Subject to the manufacturer’s warranty terms, warranty coverage generally includes:

• Manufacturing defects;
• Defects in materials;
• Defects in workmanship;
• Mechanical or electronic failures occurring during normal intended household use.

All warranty claims are subject to review and approval by the manufacturer or its authorized service provider.

Manufacturer warranties generally do not cover damage resulting from:

• Accidental damage;
• Dropping or physical impact;
• Water or liquid damage;
• Fire or environmental damage;
• Improper voltage or incorrect power supply;
• Improper installation or assembly;
• Failure to follow the product instructions or user manual;
• Misuse, abuse, neglect, or improper handling;
• Unauthorized repairs or modifications;
• Use of incompatible accessories or chargers;
• Commercial or industrial use where the product is intended for personal household use;
• Normal cosmetic wear and tear;
• Damage occurring after the warranty period has expired.

Warranty coverage ultimately depends on the manufacturer’s warranty terms and conditions.

Consumable products are generally not covered under a manufacturer’s warranty unless required by applicable law or expressly provided by the manufacturer.

These products may include:

• Eye drops;
• Nutritional supplements;
• Cosmetic products;
• Personal care products;
• Disposable accessories.

If you believe one of these products has a manufacturing defect or quality concern, please contact the manufacturer directly for assistance.

Most warranty claims are handled directly by the product manufacturer in accordance with their warranty policies.

If you believe your product has a manufacturing defect, we recommend contacting the manufacturer directly using the warranty information included with your product or available on the manufacturer’s website.

If you are unable to locate the manufacturer’s contact information, you are welcome to contact us at drroxannagangi@proeyeexam.com. We will be happy to provide the appropriate manufacturer contact details and assist you in identifying the correct warranty process.

Please include your order number and the product name whenever contacting us.

Warranty claims are reviewed and approved solely by the product manufacturer or its authorized service provider in accordance with the manufacturer’s warranty terms.

Store.ProEyeExam.com does not determine warranty eligibility and is not responsible for warranty decisions, repair decisions, replacement decisions, or warranty processing times established by the manufacturer.

If a warranty claim is approved, the manufacturer may, at its sole discretion:

• Repair the product;
• Replace the product with the same or an equivalent model;
• Provide replacement parts;
• Offer another remedy in accordance with its warranty policy.

The specific resolution is determined entirely by the manufacturer.

Although warranty claims are generally handled directly by the manufacturer, we are committed to helping our customers whenever possible.

If you need assistance locating warranty information, identifying the appropriate manufacturer, or understanding the warranty process, please contact us at drroxannagangi@proeyeexam.com.

We will gladly help point you in the right direction and answer any questions we reasonably can.

Except where prohibited by applicable law, this Warranty Policy replaces all other express warranties offered by Store.ProEyeExam.com.

Any implied warranties that cannot legally be excluded shall be limited to the maximum extent permitted by applicable Canadian law.

Nothing in this Warranty Policy limits or excludes any consumer rights that cannot legally be waived under applicable Canadian consumer protection legislation.

If you have questions regarding this Warranty Policy, please contact:

Roxanna Optometry — Store.ProEyeExam.com

Email: drroxannagangi@proeyeexam.com

Please include your order number in all correspondence so we can assist you as efficiently as possible.

Content published on Store.ProEyeExam.com, including product descriptions, blog articles, educational resources, frequently asked questions, videos, and other materials, is provided for informational purposes only.

Nothing on this website is intended to replace professional advice from an optometrist, ophthalmologist, physician, pharmacist, or other qualified healthcare professional.

Always seek professional medical advice regarding any questions you may have about your vision, eye health, medications, or any medical condition.

Using this website, purchasing products, submitting questions, or communicating with Store.ProEyeExam.com does not create an optometrist–patient relationship or any other healthcare provider–patient relationship.

Professional eye care can only be provided through an appropriate clinical consultation.

We make reasonable efforts to ensure that product descriptions, specifications, ingredients, images, and usage information are accurate at the time they are published.

However, manufacturers may update formulations, packaging, ingredients, instructions, warnings, or specifications without prior notice.

Customers should always read the product label, packaging, and manufacturer’s instructions before using any product.

If information on the product packaging differs from information displayed on this website, the manufacturer’s product packaging should be considered the most current source of information.

Results obtained from nutritional supplements, wellness products, eye care products, heated eye masks, cosmetic products, and other products sold through Store.ProEyeExam.com may vary from person to person.

No guarantee is made regarding individual outcomes, effectiveness, or suitability.

Customers are responsible for reviewing product ingredients, warnings, and instructions before use.

If you have allergies, sensitivities, underlying medical conditions, are pregnant or breastfeeding, are taking prescription medications, or have any concerns regarding a product, consult an appropriate healthcare professional before use.

Store.ProEyeExam.com does not provide emergency medical services.

If you experience sudden vision loss, severe eye pain, eye trauma, signs of infection, or any other urgent medical concern, seek immediate medical attention or contact your nearest emergency medical service without delay.

To the fullest extent permitted by applicable law, Roxanna Optometry, ProEyeExam, Store.ProEyeExam.com, Dr. Roxanna Gangi, and their employees, affiliates, suppliers, and partners shall not be liable for damages arising from reliance on information provided through this website or from the misuse of products purchased through the online store.

Nothing in this disclaimer limits any rights that cannot legally be excluded under applicable Canadian law.

This website may contain links to third-party websites or manufacturer resources for your convenience.

Store.ProEyeExam.com is not responsible for the content, accuracy, privacy practices, or availability of external websites.

If you have questions regarding this Medical Disclaimer or any product available through Store.ProEyeExam.com, please contact:

Roxanna Optometry — Store.ProEyeExam.com

Email: drroxannagangi@proeyeexam.com

We will be happy to answer general product questions or direct you to the appropriate resources whenever possible.

This Medical Disclaimer applies exclusively to Store.ProEyeExam.com.

It does not apply to eye examinations, professional services, consultations, diagnoses, or treatments provided through ProEyeExam clinics unless expressly stated otherwise.